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<div tabindex="-1" data-qa="virtual-list-item" data-item-key="1752700636.251629" id="isPasted"><div data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"><div data-qa-hover="true"><div data-qa="message_content"><div data-qa="message-text"><div data-qa="block-kit-renderer"><div dir="auto"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;" id="isPasted"><strong>**UPDATE 12:30pm:</strong> It appears the issue has been resolved and we should be back online! &#x1F389; Please try to log in to your app. If you continue to experience issues, please <span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;" id="isPasted"><a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact"><strong><span style="color: rgb(71, 85, 119);">contact us</span></strong></a></span> and we can help!</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br></span><span style="font-size: 16px;"><br></span><strong><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">10am:</span></strong><br><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The app is currently experiencing issues including lagging and delayed loading times due to&#xA0;<a href="https://health.aws.amazon.com/health/status"><span style="color: rgb(41, 105, 176);">widespread system outages of our Cloud Provider</span></a> (Amazon Web Services - AWS). This is a global issue and is currently impacting a number of systems across multiple websites and applications. Our team is actively monitoring the situation and are working closely with AWS on this--we will continue to provide updates here! We apologize for any inconvenience and appreciate your patience. &#x1F90D;<br><br>If you have any questions, please feel free to <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact"><strong><span style="color: rgb(71, 85, 119);">contact us</span></strong></a> and we&apos;d be happy to help.&#xA0;</span><br><br></div><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Warmly,&#xA0;</span></p><p>Your Solid Starts Team</p></div></div></div></div><div data-qa="message_content"><div data-qa="message-text"><div data-qa="block-kit-renderer"><br></div></div></div></div></div>

Current App Issue

**CURRENT APP ISSUE: CONNECTIVITY** (10/20)

Meet the New First Foods Experience

Transition FAQs for New First Foods Experience

New First Foods Experience LIVE in App!

Is the First Foods Database® available on both the app and website?

How can I access the First Foods Database® in the app?

Where are the purees in the First Foods Database®?

What is a “poop friendly” food in the First Foods Database®?

Can't find a food in the First Foods Database®

First Foods® Database

How can I contact you?

How do I get the Solid Starts App?

Is the Solid Starts App free?

Is the Solid Starts App available everywhere / internationally?

Is the app available in Spanish / other languages?

Can I access the paid features of the app if I bought a bundle on your website?

Can I access materials I bought on the website within the app?

Can I share my account with my partner/other caregiver?

Do you have any resources for toddlers or picky eating? Is it in the app?

How do I sign up/subscribe to your newsletter/email list?

How do I unsubscribe/get removed from your email list?

How do I turn in-app notifications on/off?

General FAQs

How do I purchase a subscription to the Solid Starts App?

What is the difference between the “free” version of the app and the paid subscription?

I bought your starting solids guides/videos/bundle. Can I view them on the app if I have an app subscription?

What do you get with a subscription to the Solid Starts App?

I’m a monthly app subscriber. Can I switch to the yearly plan?

How can I upgrade to the paid subscription?

App Subscription

How can I edit my child’s profile?

How can I add an additional child profile?

How can I delete a child profile?

How can I add a food as a favorite?

How can I add a food to a list to try later?

How does "introduce later" work for allergens?

How can I mark a food as "allergic"?

How can I re-try a food marked as "allergic"?

How do I update an allergen in my profile from “done” to “allergic”?

Can I go back to a previously completed path?

How do I move to the next path?

How does the Milestones feature work?

App Functionality FAQs

Where do I start? / How do I use the app?

Where do I find the guided introduction of foods (previous 100 day plan) in the app?

Where can I find the info on introducing allergens in the app?

Where can I find recipes/meal ideas?

Where can I search for a specific article/guide within the app?

Where can I see what size to cut a food for my baby?

Where can I find my saved lists?

Where can I find a list of all of the foods baby has tried?

Where can I find a list of all of baby’s favorite foods and meals?

Where to Find - Section/Feature within the App

How can I track that my baby has tried a certain food?

How can I track a meal or recipe that my child has tried?

How can I track reactions my baby has had to foods?

Can I edit the date/note/reactions of a logged food?

Can I export baby’s logged foods from the app?

How do I delete a food from my tracker?

Does it count that baby tried a food if I served it but baby didn't actually eat any of it?

Can I unmark a “done” meal?

Tracking Baby's Foods

How can I make lists of recipes/meals?

Can I search for recipes/meals by ingredient?

Can I see the ingredients for the 3-day allergen series ahead of time so I can shop / meal plan?

Can I filter meals by allergens?

Can I filter meals by diet type?

My allergen/dietary preferences aren’t showing in the “Meals” tab

Can I add my own recipes/meals?

Recipes/Meals in the App

How to Use the App

I get an error message when I try to log in or I'm not getting the password reset email

I forgot my password. What do I do?

I can’t create an account / getting error message when trying to create an account

My subscription is not being recognized on the app

What do I do if I'm getting error messages within the app? App is crashing or glitching?

I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store

My baby profile disappeared

The videos have no sound

Something isn’t working / Is there a bug?

App Troubleshooting

How do I cancel / delete my subscription?

I can't find the subscription in my app store to cancel

Can I get a refund?

What happens to the foods I've tracked if I cancel my subscription?

I canceled my Solid Starts subscription. Can I restart it?

Refunds & Cancellations

How do I change my payment method?

Does my subscription auto-renew?

What payment methods do you accept?

Payment & Billing

Why can't I see my website purchases (guide/bundle/course) on my account?

How do I delete my Solid Starts account?

General Account Questions

Order & Account

What’s the book about?

What’s the difference between the app and the book?

How do I order the Solid Starts Book? Where can it ship?

Is your book available internationally?

Is the book available as an e-book and/or audiobook?

How can I gift the Solid Starts Book to someone?

Does the book include recipes?

Solid Starts Book

Do you offer discounts?

I have a discount code for the app. How do I use it?

There is no spot to enter the discount code at checkout

Can I buy a subscription to your app now and activate it later?

Coupon Codes

I have a gift card code for the app. How do I use it?

Do gift card codes expire?

How can I gift an app subscription?

Gift Cards

Current App IssueUpdated a day ago