Refund eligibility depends on where you subscribed -- Apple, Google Play, or our website.

In most cases, yes--but the how&#xA0;to get a refund depends on how you purchased your app subscription. If you purchased a subscription through the app itself after downloading from Apple or Google Play, you will have to reach out to them directly to request a refund as we are unable to process the refund (Apple and Google manage subscriptions made through them). Fortunately, the process is quite straightforward:&#x1F34E; Apple refund requests can be submitted <a href="https://support.apple.com/en-us/118223">here</a>.&#x25B6;&#xFE0F; Google Play refund requests can be submitted <a href="https://support.google.com/googleplay/workflow/9813244?hl=en">here</a>.If you purchased your app subscription directly from our <a href="https://solidstarts.com/app/">website</a>, we can absolutely help you with a refund. Please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us</a> and we will do our best to help your further.&#xA0;We would love to help you get the most out of your app subscription.&#xA0;If you are having any difficulty navigating the app or understanding full functionality, please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">reach out to us</a> and we can help you with this! We are always aiming to improve the user experience of our app--if you are still looking for a refund, we would greatly appreciate any <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">feedback</a>!

Can I get a refund?

Steps vary by where you subscribed -- Apple, Google Play, or our website.

If you purchased your subscription through Apple or Google Play, your subscription can be managed through your profile within the app or through &quot;My Subscriptions&quot; in the Apple App Store or Google Play Store on your device.&#xA0;We at Solid Starts cannot cancel your subscription for you if you purchased through Apple or Google Play.*Note: In some instances, if you cancel an Apple subscription too close to the trial end date, Apple may still process the charge. In that case, please see <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcan-i-get-a-refund-1326621" style=" text-decoration: none !important;">here</a> for how to request a refund from Apple.&#xA0;If you purchased your subscription directly through our&#xA0;<a href="https://solidstarts.com/app/" style=" text-decoration: none !important;">website</a>, you can log into your account on our website and click into the &#x201C;Subscription&#x201D; tab to cancel. If you have any trouble,&#xA0;please&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact" style=" text-decoration: none !important;">contact us.</a>See specific steps for cancellation below depending on purchase method.<hr>Apple/iOS UsersSolid Starts cannot cancel, refund, or manage subscriptions purchased via the iOS App Store. To cancel through Apple, follow these steps:<ol><li>Open the&#xA0;Settings app.</li><li>Tap your name.</li><li>Tap&#xA0;Subscriptions.</li><li>Select the subscription.</li><li>Tap&#xA0;Cancel Subscription (you may need to scroll down to find this).</li><li>If you don&#x2019;t see a Cancel button but see an expiration message in red text, the subscription is already canceled.</li></ol>Please note: Purchases made through Apple are subject to Apple&#x2019;s&#xA0;Terms of Service, and Solid Starts cannot process refunds or extensions for these purchases as outlined in our&#xA0;Terms of Service. Visit Apple&#x2019;s&#xA0;<a href="https://support.apple.com/" style=" text-decoration: none !important;">Help &amp; Support</a> page for more details.<hr>Google Play/Android UsersIf your subscription was purchased via the Google Play Store, you can cancel it directly:<ol><li>&#xA0; Open the&#xA0;Google Play Store app.</li><li>&#xA0; Tap your&#xA0;profile icon (top-right corner).</li><li>&#xA0; Select&#xA0;Payments &amp; Subscriptions.</li><li>&#xA0; Tap&#xA0;Subscriptions.</li><li>&#xA0; Find and select the subscription you want to cancel.</li><li>&#xA0; Tap&#xA0;Cancel Subscription and follow the prompts.</li></ol><hr>Website App PurchasesIf you purchased your subscription directly from the Solid Starts website:<ol><li>Navigate to your&#xA0;<a href="https://solidstarts.com/account/" style=" text-decoration: none !important;">account page</a> on our website.</li><li>Click on&#xA0;&apos;Subscription&apos;.</li><li>You will then see an option to cancel your subscription.</li></ol> Please&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact" style=" text-decoration: none !important;">contact us&#xA0;</a>if you have any additional questions or need further guidance.&#xA0;

How do I cancel / delete my subscription?

Usually caused by being logged in with a different email than the one tied to your purchase.

This is almost always caused by being logged into the app with a different email address than the one tied to your subscription purchase. One of a few quick fixes usually solves it:If your app isn&apos;t recognizing your subscription, here&apos;s a step-by-step way to troubleshoot it:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Give it a few minutes. After purchasing, there can be a delay of up to 10 minutes before the app recognizes your subscription. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Make sure you&apos;re on the latest version of the app. Check your app store for any pending updates. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check which email you&apos;re logged in with. The most common reason for this issue is being logged into the app with an email address that isn&apos;t associated with your subscription. Your subscription is purchased through your phone and is &quot;owned&quot; by the email address of your Apple ID or Google Play account &#x2014; but access to subscription features is tied to the email address used to create your Solid Starts app account, which can be&#xA0;different from your Apple or Google ID. The same applies if you purchased directly through our website: your purchase email may differ from your app account email. Try logging in with another email address to see if the app recognizes your subscription. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Using &quot;Sign in with Apple&quot;? This can create an anonymous, randomly generated email address behind the scenes. More info&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fsign-in-with-apple-6406355">here</a>. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Still stuck? Try deleting and reinstalling the app. This acts as a reset and resolves the issue for many users.</li></ol>If none of the above works, please contact us&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact" style="text-decoration:none;">here</a>&#xA0;and we can help you get access.

My subscription isn't recognized in the app

Yes! Our app allows account sharing making&#xA0;it easy for parents/caregivers to work together to coordinate baby&#x2019;s progress with solids seamlessly.If you sign into the app with an email/password, simply share that email/password with any caregiver who needs access. This works across any device,&#xA0;whether Apple or Android.If you used single sign-on (SSO) with Apple or Google to log into the app, you will need to add a password in order to share your account with another caregiver. To do this:1. Click the Profile icon in the upper left of the home screen2. Click Authentication3. Click Set Password&#xA0;4. Set a password5. Your partner/other caregiver will now be able to sign into the account using your email and password.&#xA0;Feel free to <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">reach out to us</a> with any further questions! &#x1F90D;

Can I share my account with my partner/other caregiver?

Parts of the app are free; full access requires a subscription.

The Solid Starts App is free to download and without a subscription you can access our&#xA0;<a href="https://solidstarts.com/foods/">First Foods&#xAE; database</a> where you can learn about how to introduce any food to your baby including how to cut/serve, allergen information, choking information, and nutritional information.&#xA0; A paid subscription offers access to additional features including our starting solids guides and videos, 300+ meal ideas, personalized guidance for introducing solid foods and common food allergens, ability to track/log foods served to baby, and articles and tips from our team of pediatric professionals. We offer a <a href="https://solidstarts.com/app/">free trial</a> for both our monthly and yearly options. You can learn more about our subscription and can join us <a href="https://solidstarts.com/app/">here</a>!

Is the Solid Starts App free?

Usually an email-mismatch issue between your website purchase and your app account.

So sorry for the trouble! The most common reason you may not see your website purchase(s) when logged into your account on our website is that you&apos;re using an email address different from the one you used during purchase. The email addresses must match for our system to display your purchase(s). For example, if you used PayPal, Shop Pay, Apple Pay or other service to purchase, the purchase would become linked to the email address you use for those payment services, which may not necessarily be the email address of your Solid Starts account.&#xA0;If it helps, the email address associated with your order will be the same address that received the order confirmation email. If you find that you&apos;ve purchased with an email address that is different from the one you&apos;re currently logging in with, there&apos;s a simple fix:Step 1: Create a new account on our website using the email address you used to make the purchase.Step 2: Once the account is created with the purchase email, log in, and your purchases should now be visible.If you wish to have all purchases organized under one account, please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us</a>, and we would be happy transfer your purchase to your preferred email address.

Why can't I see my website purchases on my account?

Quick steps to try, and how to report a bug to us.

We&#x2019;re so sorry you are experiencing issues with the app. To help you troubleshoot, please try these steps first:&#xA0;<ol><li dir="ltr" style="text-decoration:none;">Log out of the app from your profile page</li><li dir="ltr" style="text-decoration:none;">Delete the app from your phone. (Note: you will not lose any data if you do this)</li><li dir="ltr" style="text-decoration:none;">Reinstall the app from your Apple App Store or Google Play Store.&#xA0;</li></ol>If things still aren&#x2019;t working properly, please send us an email using&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">this form</a>. Please include a detailed explanation of the issue, and if possible, any relevant screenshots/screen recordings, as well as your device model so we can help you as quickly as possible.&#xA0;We want to note that in some cases, bugs may be device-specific&#x2013;particularly for Android phones. In these cases, we appreciate your patience as we do our best to fix these issues and/or make things right. Please feel free to<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">&#xA0;contact us</a>&#xA0;with any questions.&#xA0;

Something isn't working / Is there a bug?

Almost always a sign-in mismatch, not lost data -- here's how to get it back.

If your data or baby profile isn&apos;t showing up, don&apos;t worry &#x2014; it&apos;s almost always a sign-in mismatch rather than lost data. This usually happens when the account was created with one email address but you&apos;re currently signed in with a different one.&#xA0;Try this first:<ol><li style="font-size: 16px;">Log out of the Solid Starts app</li><li style="font-size: 16px;">Sign back in with a different email address</li><li style="font-size: 16px;">Once you&apos;re back in, tap Restore Purchases at the bottom of the screen</li></ol>If you&apos;re an Apple user and still can&apos;t find your data:You may have signed up using Apple&apos;s Hide My Email&#xA0;feature, which creates a private relay address instead of using your real email. Here&apos;s how to check:1. Open Settings on your iPhone2. Tap your name at the top3. Tap iCloud --&gt; Hide my Email&#xA0;4. Look for an address ending in @privaterelay.appleid.com or @icloud.com associated with Solid StartsStill no luck? <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">Contact us</a> and we&apos;ll help you track it down. &#x1F90D;

My baby profile disappeared

Usually means you're logged into the wrong Apple ID or Google account.

The most common reason for not seeing the subscription in your Apple App Store or Google Play Store is because you are not logged into the app store with the email address used to purchase the subscription. Many users have multiple Apple ID / Google Play accounts and the subscription may be linked to another account. Please try logging into your app store with another email address to see if you can locate the subscription.&#xA0;Please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us&#xA0;</a>if you have any additional questions or need further guidance.&#xA0;

I can't find the subscription in my app store to cancel

Join our newsletter for feeding tips and updates.

Joining our email list is the best way to stay in the loop! Our weekly newsletter provides helpful feeding tips, as well as announcements regarding product updates, upcoming promotions, giveaways and more. You&#x2019;ll also receive additional emails with tips and other helpful info specific to your baby&#x2019;s age. You can sign up&#xA0;<a href="https://solidstarts.com/email-signup/" style="text-decoration:none;">here</a>&#xA0;and unsubscribe anytime by clicking the &#x201C;Unsubscribe&#x201D; link at the bottom of any email.&#xA0;

How do I sign up/subscribe to your newsletter/email list?

Our team is always here to help. 
For press inquiries, please reach out to us at press@solidstarts.com

Contact Us

Solid Starts

Top FAQs

When do I need to cancel to avoid being charged for my next renewal?

I canceled my Solid Starts subscription. Can I restart it?

What happens to the foods I've tracked if I cancel my subscription?

Cancelling & Refunds

My subscription is not being recognized on the app

I was charged twice / a duplicate payment

Billing Issues & Troubleshooting

How do I purchase a subscription to the Solid Starts App?

What is the difference between the “free” version of the app and the paid subscription?

What do you get with a subscription to the Solid Starts App?

I’m a monthly app subscriber. Can I switch to the yearly plan?

How can I upgrade to the paid subscription?

Does my subscription auto-renew?

What payment methods do you accept?