Links to our most frequently asked questions. Our team is always happy to help further if you contact us here. Thanks for your support 🤍

<p><span style="font-size: 24px;">Links to our most frequently asked questions. Our team is always happy to help further if you <a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact"><strong><span style="color: rgb(41, 105, 176);">contact us here</span></strong></a>. Thanks for your support &#x1F90D;</span></p><hr><p><br></p><ul><li style="color: rgb(41, 105, 176);"><h3 id="can-i-get-a-refund"><a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcan-i-get-a-refund-1326621">Can I get a refund?</a></h3></li><li style="color: rgb(41, 105, 176);"><h3 id="how-do-i-cancel--delete-my-subscription"><a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fhow-do-i-cancel--delete-my-subscription-958392">How do I cancel / delete my subscription?</a></h3></li><li style="color: rgb(44, 130, 201);"><h3 id="my-subscription-is-not-being-recognized-on-the-app"><a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fmy-subscription-is-not-being-recognized-on-the-app-1326616">My subscription is not being recognized on the app</a></h3></li><li style="color: rgb(41, 105, 176);"><h3 id="my-baby-profile-disappeared"><a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fmy-baby-profile-disappeared-1401880">My baby profile disappeared</a></h3></li><li style="color: rgb(41, 105, 176);"><h3 id="i-cant-find-the-subscription-in-my-app-store-to-cancel"><a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fi-cant-find-the-subscription-in-my-app-store-to-cancel-1401818">I can&apos;t find the subscription in my app store to cancel</a></h3></li><li style="color: rgb(41, 105, 176);"><h3 id="why-cant-i-see-my-website-purchases"><a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fwhy-cant-i-see-my-website-purchases-%28guidebundlecourse%29-on-my-account-802507">Why can&apos;t I see my website purchases?</a></h3></li><li style="color: rgb(41, 105, 176);"><h3 id="can-i-share-my-account"><a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcan-i-share-my-account-with-my-partnerother-caregiver-1326577">Can I share my account?</a></h3></li><li style="color: rgb(41, 105, 176);"><h3 id="is-the-solid-starts-app-free"><a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fis-the-solid-starts-app-free-958369">Is the Solid Starts App free?</a></h3></li><li style="color: rgb(41, 105, 176);"><h3 id="something-isnt-working--is-there-a-bug"><a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fsomething-isn%25E2%2580%2599t-working--is-there-a-bug-1784516">Something isn&#x2019;t working / Is there a bug?</a></h3></li><li style="color: rgb(41, 105, 176);"><h3 id="how-do-i-sign-upsubscribe-to-your-newsletteremail-list"><a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fhow-do-i-sign-upsubscribe-to-your-newsletteremail-list-1719290">How do I sign up/subscribe to your newsletter/email list?</a></h3></li></ul>

Frequently Asked Questions

Our team is always here to help. 
For press inquiries, please reach out to us at press@solidstarts.com

Contact Us

Solid Starts

We've got you - quick answers to common questions.

Top FAQs

Can I get a refund?

How do I cancel / delete my subscription?

When do I need to cancel to avoid being charged for my next renewal?

I can't find the subscription in my app store to cancel

I canceled my Solid Starts subscription. Can I restart it?

What happens to the foods I've tracked if I cancel my subscription?

Cancelling & Refunds

My subscription is not being recognized on the app

I was charged twice / a duplicate payment

Billing Issues & Troubleshooting

How do I purchase a subscription to the Solid Starts App?

What is the difference between the “free” version of the app and the paid subscription?

What do you get with a subscription to the Solid Starts App?

How can I switch my subscription plan type? (monthly/yearly)

How can I upgrade to the paid subscription?

Does my subscription auto-renew?

What payment methods do you accept?

How do I change my payment method?

Promotions & Discount Codes — Common Questions

Can I buy a subscription to your app now and activate it later?

Purchasing & Managing Your Subscription

Subscriptions, Billing & Cancellations

My baby profile disappeared

I forgot my password. What do I do?

How do I update/change my password?

I get an error message when I try to log in or I'm not getting the password reset email

I can’t create an account / getting error message when trying to create an account

Sign in with Apple

How do I delete my Solid Starts account?

Can I share my account with my partner/other caregiver?

Why can't I see my website purchases (guide/bundle/course) on my account?

Login, Account Access, & Your Data

Can I access the paid features of the app if I bought a bundle on your website?

Can I access materials I bought on the website within the app?

I bought your starting solids guides/videos/bundle. Can I view them on the app if I have an app subscription?

Website Purchases vs App Subscription

What do I do if I'm getting error messages within the app? App is crashing or glitching?

I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store

The videos have no sound

Something isn’t working / Is there a bug?

App Troubleshooting & Technical Issues

How can I edit my child’s profile?

How can I add an additional child profile?

How can I delete a child profile?

How can I add a food as a favorite?

How can I add a food to a list to try later?

How can I mark a food as allergic?

How can I re-try a food marked as allergic?

How do I update an allergen in my profile from “no reaction” to “allergic”?

Can I go back to a previously completed skill/path?

How do I move to the next skill/path?

How does the Milestones feature work?

App Functionality FAQs

Where do I find the guided introduction of foods (previous 100 day plan) in the app?

Where can I find the info on introducing allergens in the app?

Where can I find recipes/meal ideas?

Where can I find a list of all of the foods baby has tried?

Where to Find Things in the App

Where to Find - Section/Feature within the App

How can I track that my baby has tried a certain food?

How can I track a meal or recipe that my child has tried?

How can I track reactions my baby has had to foods?

Can I edit the date/note/reactions of a logged food?

Can I export baby’s logged foods from the app?

How do I delete a food from my tracker?

Does it count that baby tried a food if I served it but baby didn't actually eat any of it?

Can I unmark a “done” meal?

Tracking Baby's Foods

How can I make lists of recipes/meals?

Can I filter meals by allergens?

Can I filter meals by diet type?

My allergen/dietary preferences aren’t showing in the “Meals” tab

Can I add my own recipes/meals?

Finding & Filtering Recipes

Recipes/Meals in the App

Using the Solid Starts App

Meet the First Foods Experience

How do I get started with the First Foods Experience?

Introducing allergens in the App

Is the First Foods Database® available on both the app and website?

How can I access the First Foods Database® in the app?

Where are the purees in the First Foods Database®?

What is a “poop friendly” food in the First Foods Database®?

Can't find a food in the First Foods Database®

First Foods Experience & Database

How can I contact you?

How do I get the Solid Starts App?

Is the Solid Starts App free?

Is the Solid Starts App available everywhere / internationally?

Is the app available in Spanish / other languages?

Do you have any resources for toddlers or picky eating? Is it in the app?

How do I sign up/subscribe to your newsletter/email list?

How do I unsubscribe/get removed from your email list?

How do I turn in-app notifications on/off?

General FAQs

About the Solid Starts Book

What’s the difference between the app and the book?

How do I order the Solid Starts Book? Where can it ship?

Solid Starts Book

Coupon Codes — Common Questions

Gift Cards — Common Questions

Coupon Codes & Gift Cards

How do I redeem a promotional code?

Can I access a promotional price if I am already in the free trial period?

I signed up for a subscription but the code didn’t apply

Can I switch from the monthly subscription to the yearly subscription in order to access a promotion?

Promotions