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This usually occurs when the email address you are using to try to create an account already exists in our system. (The system will not let you create an account for an existing address). As a first troubleshooting step, try logging in with that address, rather than creating a new account.&#xA0;If you are still running into trouble after trying the above, please&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us</a>&#xA0;for additional help.

This usually occurs when the email address you are using to try to create an account already exists in our system. (The system will not let you create an account for an existing address). As a first troubleshooting step, try logging in with that addr

I can’t create an account / getting error message when trying to create an account

App Troubleshooting

Is the First Foods Database® available on both the app and website?

How can I access the First Foods Database® in the app?

Where are the purees in the First Foods Database®?

What is a “poop friendly” food in the First Foods Database®?

Can't find a food in the First Foods Database®

First Foods® Database

How can I contact you?

How do I get the Solid Starts App?

Is the Solid Starts App free?

Is the Solid Starts App available everywhere / internationally?

Is the app available in Spanish / other languages?

Can I access the paid features of the app if I bought a bundle on your website?

Can I access materials I bought on the website within the app?

Can I share my account with my partner/other caregiver?

Do you have any resources for toddlers or picky eating? Is it in the app?

How do I sign up/subscribe to your newsletter/email list?

How do I unsubscribe/get removed from your email list?

How do I turn in-app notifications on/off?

General FAQs

How do I purchase a subscription to the Solid Starts App?

What is the difference between the “free” version of the app and the paid subscription?

I bought your starting solids guides/videos/bundle. Can I view them on the app if I have an app subscription?

What do you get with a subscription to the Solid Starts App?

I’m a monthly app subscriber. Can I switch to the yearly plan?

How can I upgrade to the paid subscription?

App Subscription

How can I edit my child’s profile?

How can I add an additional child profile?

How can I delete a child profile?

How can I add a food as a favorite?

How can I add a food to a list to try later?

How does "introduce later" work for allergens?

How can I mark a food as "allergic"?

How can I re-try a food marked as "allergic"?

How do I update an allergen in my profile from “done” to “allergic”?

Can I go back to a previously completed path?

How do I move to the next path?

How does the Milestones feature work?

App Functionality FAQs

Where do I start? / How do I use the app?

Where do I find the guided introduction of foods (previous 100 day plan) in the app?

Where can I find the info on introducing allergens in the app?

Where can I find recipes/meal ideas?

Where can I search for a specific article/guide within the app?

Where can I see what size to cut a food for my baby?

Where can I find my saved lists?

Where can I find a list of all of the foods baby has tried?

Where can I find a list of all of baby’s favorite foods and meals?

Where to Find - Section/Feature within the App

How can I track that my baby has tried a certain food?

How can I track a meal or recipe that my child has tried?

How can I track reactions my baby has had to foods?

Can I edit the date/note/reactions of a logged food?

Can I export baby’s logged foods from the app?

How do I delete a food from my tracker?

Does it count that baby tried a food if I served it but baby didn't actually eat any of it?

Can I unmark a “done” meal?

Tracking Baby's Foods

How can I make lists of recipes/meals?

Can I search for recipes/meals by ingredient?

Can I see the ingredients for the 3-day allergen series ahead of time so I can shop / meal plan?

Can I filter meals by allergens?

Can I filter meals by diet type?

My allergen/dietary preferences aren’t showing in the “Meals” tab

Can I add my own recipes/meals?

Recipes/Meals in the App

How to Use the App

I get an error message when I try to log in or I'm not getting the password reset email

I forgot my password. What do I do?

My subscription is not being recognized on the app

What do I do if I'm getting error messages within the app? App is crashing?

I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store

My baby profile disappeared

The videos have no sound

Something isn’t working / Is there a bug?

How do I cancel / delete my subscription?

I can't find the subscription in my app store to cancel

Can I get a refund?

What happens to the foods I've tracked if I cancel my subscription?

I canceled my Solid Starts subscription. Can I restart it?

Refunds & Cancellations

How do I change my payment method?

Does my subscription auto-renew?

What payment methods do you accept?

Payment & Billing

Why can't I see my website purchases (guide/bundle/course) on my account?

How do I delete my Solid Starts account?

General Account Questions

Order & Account

What’s the book about?

What’s the difference between the app and the book?

How do I order the Solid Starts Book? Where can it ship?

Is your book available internationally?

Is the book available as an e-book and/or audiobook?

How can I gift the Solid Starts Book to someone?

Does the book include recipes?

Solid Starts Book

Do you offer discounts?

I have a discount code for the app. How do I use it?

There is no spot to enter the discount code at checkout

Can I buy a subscription to your app now and activate it later?

Coupon Codes

I have a gift card code for the app. How do I use it?

Do gift card codes expire?

How can I gift an app subscription?

Gift Cards

I can’t create an account / getting error message when trying to create an accountUpdated 15 hours ago