If your data or baby profile isn't showing up, don't worry — it's almost always a sign-in mismatch rather than lost data. This usually happens when the account was created with one email address but you're currently signed in with a different one. Tr

If your data or baby profile isn&apos;t showing up, don&apos;t worry &#x2014; it&apos;s almost always a sign-in mismatch rather than lost data. This usually happens when the account was created with one email address but you&apos;re currently signed in with a different one.&#xA0;Try this first:<ol><li style="font-size: 16px;">Log out of the Solid Starts app</li><li style="font-size: 16px;">Sign back in with a different email address</li><li style="font-size: 16px;">Once you&apos;re back in, tap Restore Purchases at the bottom of the screen</li></ol>If you&apos;re an Apple user and still can&apos;t find your data:You may have signed up using Apple&apos;s Hide My Email&#xA0;feature, which creates a private relay address instead of using your real email. Here&apos;s how to check:1. Open&#xA0;Settings on your iPhone2. Tap your name at the top3. Tap&#xA0;iCloud&#xA0;--&gt;&#xA0;Hide my Email&#xA0;4. Look for an address ending in @privaterelay.appleid.com or @icloud.com associated with Solid StartsStill no luck?&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact" id="isPasted">Contact us</a> and we&apos;ll help you track it down. &#x1F90D;

My baby profile disappeared

If you forgot your password, follow these steps:. 1. Click on the “forgot password?” link within the app or website. 2. Enter the email address that you signed up with. 3. Check your email for the reset code. If you still don’t see an email from Soli

If you forgot your password, follow these steps:1. Click on the &#x201C;forgot password?&#x201D; link within the app or website.2. Enter the email address that you signed up with.3. Check your email for the reset code. If you still don&#x2019;t see an email from Solid Starts after 15-20 minutes, remember to check your spam folder.4. The email will have a code to reset your password. Return to the website or app and enter this code along with the new password you would like.5. Click the &#x201C;reset&#x201D; button.6. If you don&#x2019;t receive the password reset email, or encounter any other issues, please&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us</a> for help.

I forgot my password. What do I do?

You can update/change your password two ways:. 1. By resetting it from the app log in page. 2. By clicking the Profile icon on the app  home screen, then clicking Authentication, and Change Password

You can update/change your password two ways:1. By<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fi-forgot-my-password-what-do-i-do-1326617">&#xA0;resetting it from the app log in page</a>2.&#xA0;By clicking the Profile icon on the app &#xA0;home screen, then clicking Authentication, and Change Password

How do I update/change my password?

Error messages upon login:Error messages upon log in can occur if you are on an older version of the app. To ensure you have the most recent version installed, check your Apple App Store or Google Play Store for updates, or simply delete the app and

Error messages upon login: Error messages upon log in can occur if you are on an older version of the app. To ensure you have the most recent version installed, check your Apple App Store or Google Play Store for updates, or simply delete the app and reinstall it.&#xA0;Password reset issues: The most common reason for not receiving a password reset email is requesting the reset with a different email address than the address you signed up with. If you are a paid subscriber, please note that the email address where you received your subscription confirmation email may differ from the email address you used to sign up for the app. If you can&apos;t log in, think if you may have signed up with another email address.&#xA0;In any case, remember to check your spam or junk mail folder, as reset emails occasionally end up there.Can&apos;t log in:&#xA0; If you were previously only using our First Foods Database (the free version of the app), it&apos;s possible you never made an account. Updates to the app now require all users, including those on the free version, to have an account.&#xA0;If this is the case for you, you can simply create a new account.If you are still having trouble, please&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us</a>&#xA0;and we&#x2019;ll be happy to assist.&#xA0;

I get an error message when I try to log in or I'm not getting the password reset email

This usually occurs when the email address you are using to try to create an account already exists in our system. (The system will not let you create an account for an existing address). As a first troubleshooting step, try logging in with that addr

This usually occurs when the email address you are using to try to create an account already exists in our system. (The system will not let you create an account for an existing address).&#xA0;As a first troubleshooting step, try logging in with that address, rather than creating a new account.&#xA0;If you are still running into trouble after trying the above, please&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us</a>&#xA0;for additional help.

I can’t create an account / getting error message when trying to create an account

What is Sign in with Apple?. Sign in with Apple is a fast, private way to create and access your Solid Starts account using your Apple Account — no new password needed! Sign in with Apple lets you create or log in to your Solid Starts account using y

What is Sign in with Apple?Sign in with Apple is a fast, private way to create and access your Solid Starts account using your Apple Account &#x2014; no new password needed! Sign in with Apple lets you create or log in to your Solid Starts account using your existing Apple Account. Instead of inputting an email and password, you simply tap a button and authenticate with:<ul><li dir="ltr" style="text-decoration:none;">Face ID</li><li dir="ltr" style="text-decoration:none;">Touch ID, OR</li><li dir="ltr" style="text-decoration:none;">Your device passcode</li></ul><hr>How to Sign-In<ol><li dir="ltr" style="text-decoration:none;">On the log-in page, tap the Sign in with Apple button.&#xA0;</li><li dir="ltr" style="text-decoration:none;">You&apos;ll be asked to confirm your name and email address.</li><li dir="ltr" style="text-decoration:none;">Authenticate with Face ID, Touch ID, or your passcode.&#xA0;</li></ol>That&apos;s it &#x2014; your account is created instantly.During sign-in, Apple will ask whether you want to share your real email address with Solid Starts, or use Hide My Email.&#xA0;With Hide My Email, Apple generates a unique, random email address (ending in @privaterelay.appleid.com) that automatically forwards messages to your real inbox. Solid Starts only sees the relay address, not your personal email.<hr>Viewing Your Sign-in DetailsYou can see which apps and websites you&apos;ve connected to Sign in with Apple &#x2014; and whether Hide My Email is active &#x2014; in your Apple device settings:<ol><li dir="ltr" style="text-decoration:none;">Open the Settings app and tap your name.</li><li dir="ltr" style="text-decoration:none;">Tap Sign in with Apple.</li><li dir="ltr" style="text-decoration:none;">Select Solid Starts from the list. If Hide My Email is active, you&apos;ll see the @privaterelay.appleid.com address listed there.&#xA0;</li></ol><hr>How Can I Share my Account with a Partner/Caregiver if I use &#x201C;Sign in with Apple?&#x201D;Accounts are shared on the Solid Starts App by having each caregiver log into the app on their own phone with the same email and password.&#xA0;If you use Sign in with Apple and wish to share your account, you need to add a standard email/password login to your account. To do this:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Click &#x201C;Authentication&#x201D; in your app&#x2019;s profile page</li><li dir="ltr" style="text-decoration:none;">&#xA0;Set an email and password&#xA0;</li><li dir="ltr" style="text-decoration:none;">Once a password is created, you can share that password with your partner/other caregiver.&#xA0;</li></ul>More info&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcan-i-share-my-account-with-my-partnerother-caregiver-1326577" style="text-decoration:none;">here.</a>&#xA0;Need further help?If you are having trouble accessing your subscription, please reach out to our team&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">here</a>, and be sure to include your @<a href="http://privaterelay.appleid.com" style="text-decoration:none;">privaterelay.appleid.com</a>&#xA0;address for troubleshooting. &#x1F90D;

Sign in with Apple

Note: Please be aware that deleting your account is an irreversible action, and you will lose access to any purchases made on the website such as guides, bundles, or videos, as well as any logged information from your app account. **Deleting your Sol

<div data-block="true" data-editor="9movq" data-offset-key="7b3up-0-0" id="isPasted"><div data-offset-key="7b3up-0-0">Here&apos;s how to request an account deletion:</div></div><div data-block="true" data-editor="9movq" data-offset-key="d1hsb-0-0"><div data-offset-key="d1hsb-0-0"> </div></div><div data-block="true" data-editor="9movq" data-offset-key="ahd91-0-0"><div data-offset-key="ahd91-0-0">1. Sign into the app</div></div><div data-block="true" data-editor="9movq" data-offset-key="8miic-0-0"><div data-offset-key="8miic-0-0">2. Click the profile icon in the upper left of the home screen</div></div><div data-block="true" data-editor="9movq" data-offset-key="a85tk-0-0"><div data-offset-key="a85tk-0-0">3. Click Your Profile</div></div><div data-block="true" data-editor="9movq" data-offset-key="asajn-0-0"><div data-offset-key="asajn-0-0">4. Click the red Delete Account button to request deletion</div></div><div data-block="true" data-editor="9movq" data-offset-key="72b5n-0-0"><div data-offset-key="72b5n-0-0"> </div></div>Note: Please be aware that deleting your account is an irreversible action, and you will lose access to any purchases made on the website such as guides, bundles, or videos, as well as any logged information from your app account.**Deleting your Solid Starts account will not cancel your app subscription**&#xA0;To cancel your subscription, if it was made through the App Store or Google Play Store, you will need to:<ol><li dir="ltr" style="text-decoration:none;">Open your App Store or Google Play Store.</li><li dir="ltr" style="text-decoration:none;">Click on your profile.</li><li dir="ltr" style="text-decoration:none;">Navigate to &apos;Subscriptions.&apos;</li><li dir="ltr" style="text-decoration:none;">Find Solid Starts and click on &apos;cancel subscription.&apos;</li></ol>If you purchased your subscription directly from the Solid Starts website:<ol><li dir="ltr" style="text-decoration:none;">Navigate to your profile on the website.</li><li dir="ltr" style="text-decoration:none;">Click on &apos;Subscription&apos;.</li><li dir="ltr" style="text-decoration:none;">You will then see an option to cancel your subscription.</li></ol>Please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us&#xA0;</a>if you have any additional questions or need further guidance.&#xA0;

How do I delete my Solid Starts account?

Yes! Our app allows account sharing making it easy for parents/caregivers to work together to coordinate baby’s progress with solids seamlessly. If you sign into the app with an email/password, simply share that email/password with any caregiver who

Yes! Our app allows account sharing making&#xA0;it easy for parents/caregivers to work together to coordinate baby&#x2019;s progress with solids seamlessly.If you sign into the app with an email/password, simply share that email/password with any caregiver who needs access. This works across any device,&#xA0;whether Apple or Android.If you used single sign-on (SSO) with Apple or Google to log into the app, you will need to add a password in order to share your account with another caregiver. To do this:1. Click the Profile icon in the upper left of the home screen2. Click Authentication3. Click Set Password&#xA0;4. Set a password5. Your partner/other caregiver will now be able to sign into the account using your email and password.&#xA0;Feel free to <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">reach out to us</a> with any further questions! &#x1F90D;

Can I share my account with my partner/other caregiver?

So sorry for the trouble! The most common reason you may not see your website purchase(s) when logged into your account on our website is that you're using an email address different from the one you used during purchase. The email addresses must mat

So sorry for the trouble! The most common reason you may not see your website purchase(s) when logged into your account on our website is that you&apos;re using an email address different from the one you used during purchase. The email addresses must match for our system to display your purchase(s). For example, if you used PayPal, Shop Pay, Apple Pay or other service to purchase, the purchase would become linked to the email address you use for those payment services, which may not necessarily be the email address of your Solid Starts account.&#xA0;If it helps, the email address associated with your order will be the same address that received the order confirmation email. If you find that you&apos;ve purchased with an email address that is different from the one you&apos;re currently logging in with, there&apos;s a simple fix:Step 1: Create a new account on our website using the email address you used to make the purchase.Step 2: Once the account is created with the purchase email, log in, and your purchases should now be visible.If you wish to have all purchases organized under one account, please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us</a>, and we would be happy&#xA0;transfer your purchase to your preferred email address.

Why can't I see my website purchases (guide/bundle/course) on my account?

Our team is always here to help. 
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