My baby profile disappearedUpdated 2 months ago

If your data or baby profile isn't showing up, don't worry — it's almost always a sign-in mismatch rather than lost data. This usually happens when the account was created with one email address but you're currently signed in with a different one. 

Try this first:

1. Log out of the Solid Starts app
2. Sign back in with a different email address
3. Once you're back in, tap Restore Purchases at the bottom of the screen

If you're an Apple user and still can't find your data:

You may have signed up using Apple's Hide My Email feature, which creates a private relay address instead of using your real email. Here's how to check:

1. Open Settings on your iPhone

2. Tap your name at the top

3. Tap iCloud --> Hide my Email 

4. Look for an address ending in @privaterelay.appleid.com or @icloud.com associated with Solid Starts

Still no luck? Contact us and we'll help you track it down. 🤍