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Solid Starts

We&#x2019;re so sorry you are experiencing issues with the app. To help you troubleshoot, please try these steps first:&#xA0;<ol><li dir="ltr" style="text-decoration:none;">Log out of the app from your profile page</li><li dir="ltr" style="text-decoration:none;">Delete the app from your phone. (Note: you will not lose any data if you do this)</li><li dir="ltr" style="text-decoration:none;">Reinstall the app from your Apple App Store or Google Play Store.&#xA0;</li></ol>If things still aren&#x2019;t working properly, please send us an email using&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">this form</a>. Please include a detailed explanation of the issue, and if possible, any relevant screenshots/screen recordings, as well as your device model so we can help you as quickly as possible.&#xA0;We want to note that in some cases, bugs may be device-specific&#x2013;particularly for Android phones. In these cases, we appreciate your patience as we do our best to fix these issues and/or make things right. Please feel free to<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">&#xA0;contact us</a>&#xA0;with any questions.&#xA0;

We’re so sorry you are experiencing issues with the app. To help you troubleshoot, please try these steps first:. Log out of the app from your profile page. Delete the app from your phone. (Note: you will not lose any data if you do this). Reinstall

Something isn’t working / Is there a bug?

App Troubleshooting

Is the First Foods Database® available on both the app and website?

How can I access the First Foods Database® in the app?

Where are the purees in the First Foods Database®?

What is a “poop friendly” food in the First Foods Database®?

Can't find a food in the First Foods Database®

First Foods® Database

How can I contact you?

How do I get the Solid Starts App?

Is the Solid Starts App free?

Is the Solid Starts App available everywhere / internationally?

Can I access the paid features of the app if I bought a bundle on your website?

Can I access materials I bought on the website within the app?

Can I share my account with my partner/other caregiver?

Do you have any resources for toddlers or picky eating? Is it in the app?

How do I sign up/subscribe to your newsletter/email list?

How do I unsubscribe/get removed from your email list?

How do I turn in-app notifications on/off?

General FAQs

How do I purchase a subscription to the Solid Starts App?

What is the difference between the “free” version of the app and the paid subscription?

I bought your starting solids guides/videos/bundle. Can I view them on the app if I have an app subscription?

What do you get with a subscription to the Solid Starts App?

I’m a monthly app subscriber. Can I switch to the yearly plan?

How can I upgrade to the paid subscription?

App Subscription

How can I edit my child’s profile?

How can I add an additional child profile?

How can I delete a child profile?

How can I add a food as a favorite?

How can I add a food to a list to try later?

How does "introduce later" work for allergens?

How can I mark a food as "allergic"?

How can I re-try a food marked as "allergic"?

How do I update an allergen in my profile from “done” to “allergic”?

Can I go back to a previously completed path?

How do I move to the next path?

How does the Milestones feature work?

App Functionality FAQs

Where do I start? / How do I use the app?

Where do I find the guided introduction of foods (previous 100 day plan) in the app?

Where can I find the info on introducing allergens in the app?

Where can I find recipes/meal ideas?

Where can I search for a specific article/guide within the app?

Where can I see what size to cut a food for my baby?

Where can I find my saved lists?

Where can I find a list of all of the foods baby has tried?

Where can I find a list of all of baby’s favorite foods and meals?

Where to Find - Section/Feature within the App

How can I track that my baby has tried a certain food?

How can I track a meal or recipe that my child has tried?

How can I track reactions my baby has had to foods?

Can I edit the date/note/reactions of a logged food?

Can I export baby’s logged foods from the app?

How do I delete a food from my tracker?

Does it count that baby tried a food if I served it but baby didn't actually eat any of it?

Can I unmark a “done” meal?

Tracking Baby's Foods

How can I make lists of recipes/meals?

Can I search for recipes/meals by ingredient?

Can I see the ingredients for the 3-day allergen series ahead of time so I can shop / meal plan?

Can I filter meals by allergens?

Can I filter meals by diet type?

My allergen/dietary preferences aren’t showing in the “Meals” tab

Can I add my own recipes/meals?

Recipes/Meals in the App

How to Use the App

I get an error message when I try to log in or I'm not getting the password reset email

I forgot my password. What do I do?

My subscription is not being recognized on the app

What do I do if I'm getting error messages within the app? App is crashing?

My baby profile disappeared

I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store

How do I cancel / delete my subscription?

I can't find the subscription in my app store to cancel

Can I get a refund?

What happens to the foods I've tracked if I cancel my subscription?

I canceled my Solid Starts subscription. Can I restart it?

Refunds & Cancellations

How do I change my payment method?

Does my subscription auto-renew?

What payment methods do you accept?

Payment & Billing

Why can't I see my website purchases (guide/bundle/course) on my account?

How do I delete my Solid Starts account?

General Account Questions

Order & Account

What’s the book about?

What’s the difference between the app and the book?

How do I order the Solid Starts Book? Where can it ship?

Is your book available internationally?

Is the book available as an e-book and/or audiobook?

How can I gift the Solid Starts Book to someone?

Does the book include recipes?

Solid Starts Book

What are the terms & conditions of the Father's Day promotion?

Do you offer discounts?

I have a discount code for the app. How do I use it?

There is no spot to enter the discount code at checkout

Can I buy a subscription to your app now and activate it later?

Promotions & Coupon Code Questions

I have a gift card code for the app. How do I use it?

Do gift card codes expire?

How can I gift an app subscription?

Gift Cards

Something isn’t working / Is there a bug?Updated 5 hours ago