App Troubleshooting & Technical Issues
App crashing/glitching, error messages, questions about bugs
What do I do if I'm getting error messages within the app? App is crashing or glitching?
If you are getting error messages while logged in and using the app, and/or your app is crashing there are a few steps to take. 1. First, make sure you are on the latest version of the app (currently version 5.7.0 or higher). You can check by visitin
I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store
Make sure you have in-app purchases enabled on your phone. Lots of parents disable this to prevent surprise purchases from little hands! If that's enabled, check that you have the most recent version of the app installed by going to the app store and
The videos have no sound
The videos will often have no sound when “silent” mode is enabled on your phone. Please check that silent mode is inactive. If that doesn’t solve the issue, please contact us and we can help further.
Something isn’t working / Is there a bug?
We’re so sorry you are experiencing issues with the app. To help you troubleshoot, please try these steps first:. Log out of the app from your profile page. Delete the app from your phone. (Note: you will not lose any data if you do this). Reinstall