I was charged twice / a duplicate paymentUpdated 19 days ago

So sorry for the confusion! Before reaching out, it's worth checking a couple of common causes:

• Two separate subscriptions: It's the same Solid Starts subscription whether you buy it through the app (Apple/Google Play) or through our website — but they're billed separately. If you subscribed both ways, you may see two charges. Check your Apple ID subscriptions, Google Play subscriptions, and your Solid Starts account page to see if more than one is active.
  
  
• Different email than you expect: Sometimes a charge appears to be a duplicate because it's tied to a different email than the one you use to log in (for example, your Apple ID email vs. the email you originally signed up with).

If you've checked and still believe you were charged twice for the same subscription, please contact us with a screenshot of the charges so we can look into it and process a refund for any confirmed duplicate.