Step-by-step troubleshooting if your app isn't recognizing your subscription -- most often caused by being logged in with a different email than the one tied to your purchase.

This is almost always caused by being logged into the app with a different email address than the one tied to your subscription purchase. One of a few quick fixes usually solves it:If your app isn&apos;t recognizing your subscription, here&apos;s a step-by-step way to troubleshoot it:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Give it a few minutes. After purchasing, there can be a delay of up to 10 minutes before the app recognizes your subscription. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Make sure you&apos;re on the latest version of the app. Check your app store for any pending updates. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check which email you&apos;re logged in with. The most common reason for this issue is being logged into the app with an email address that isn&apos;t associated with your subscription. Your subscription is purchased through your phone and is &quot;owned&quot; by the email address of your Apple ID or Google Play account &#x2014; but access to subscription features is tied to the email address used to create your Solid Starts app account, which can be&#xA0;different from your Apple or Google ID. The same applies if you purchased directly through our website: your purchase email may differ from your app account email. Try logging in with another email address to see if the app recognizes your subscription. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Using &quot;Sign in with Apple&quot;? This can create an anonymous, randomly generated email address behind the scenes. More info&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fsign-in-with-apple-6406355">here</a>. </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Still stuck? Try deleting and reinstalling the app. This acts as a reset and resolves the issue for many users.</li></ol>If none of the above works, please contact us&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact" style="text-decoration:none;">here</a>&#xA0;and we can help you get access.

My subscription is not being recognized on the app

Duplicate charges are usually one of two things: two separate subscriptions, or a charge under a different email than the one you use to log in. Here's how to check, and how to reach us if it's a genuine duplicate.

So sorry for the confusion! Before reaching out, it&apos;s worth checking a couple of common causes:<ul><li style="font-size: 16px;">Two separate subscriptions: It&apos;s the same Solid Starts subscription whether you buy it through the app (Apple/Google Play) or through our website &#x2014; but they&apos;re billed separately. If you subscribed both ways, you may see two charges. Check your Apple ID subscriptions, Google Play subscriptions, and your Solid Starts account page to see if more than one is active. </li><li style="font-size: 16px;">Different email than you expect: Sometimes a charge appears to be a duplicate because it&apos;s tied to a different email than the one you use to log in (for example, your Apple ID email vs. the email you originally signed up with).</li></ul>If you&apos;ve checked and still believe you were charged twice for the same subscription, please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us with a screenshot of the charges</a> so we can look into it and process a refund for any confirmed duplicate.

I was charged twice / a duplicate payment

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