My subscription is not being recognized on the appUpdated 4 days ago
This is almost always caused by being logged into the app with a different email address than the one tied to your subscription purchase. One of a few quick fixes usually solves it:
If your app isn't recognizing your subscription, here's a step-by-step way to troubleshoot it:
- Give it a few minutes. After purchasing, there can be a delay of up to 10 minutes before the app recognizes your subscription.
- Make sure you're on the latest version of the app. Check your app store for any pending updates.
- Check which email you're logged in with. The most common reason for this issue is being logged into the app with an email address that isn't associated with your subscription. Your subscription is purchased through your phone and is "owned" by the email address of your Apple ID or Google Play account — but access to subscription features is tied to the email address used to create your Solid Starts app account, which can be different from your Apple or Google ID. The same applies if you purchased directly through our website: your purchase email may differ from your app account email. Try logging in with another email address to see if the app recognizes your subscription.
- Using "Sign in with Apple"? This can create an anonymous, randomly generated email address behind the scenes. More info here.
- Still stuck? Try deleting and reinstalling the app. This acts as a reset and resolves the issue for many users.
If none of the above works, please contact us here and we can help you get access.