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Solid Starts

The most common reason for this error message is because you might be logging in with an email address that is not associated with your subscription.&#xA0;Your subscription is purchased on your phone and is &quot;owned&quot; by the email address of your Apple or Google Play account. However, access to the subscription features is associated with the email address used to create the app account, which can be different from your Apple or Google ID.&#xA0;This is the same case if you purchased the subscription directly from our website - your purchase address may be different than your app account address.Please be sure you have the most updated version of the app and then try logging into the app with another email address to see if it will recognize your subscription. If that does not work, please contact us&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact" style="text-decoration:none;">here</a>&#xA0;and we can help you get access.

The most common reason for this error message is because you might be logging in with an email address that is not associated with your subscription. Your subscription is purchased on your phone and is "owned" by the email address of your Apple or Go

My subscription is not being recognized on the app

App Troubleshooting

Is the First Foods Database® available on both the app and website?

How can I access the First Foods Database® in the app?

Where are the purees in the First Foods Database®?

What is a “poop friendly” food in the First Foods Database®?

Can't find a food in the First Foods Database®

First Foods® Database

How do I get the Solid Starts App?

Is the Solid Starts App free?

Is the Solid Starts App available everywhere / internationally?

Can I access the paid features of the app if I bought a bundle on your website?

Can I access materials I bought on the website within the app?

Can I share my account with my partner/other caregiver?

Do you have any resources for toddlers or picky eating? Is it in the app?

How can I contact you?

General FAQs

How do I purchase a subscription to the Solid Starts App?

What is the difference between the “free” version of the app and the paid subscription?

I bought your starting solids guides/videos/bundle. Can I view them on the app if I have an app subscription?

What do you get with a subscription to the Solid Starts App?

I’m a monthly app subscriber. Can I switch to the yearly plan?

How can I upgrade to the paid subscription?

App Subscription

How can I edit my child’s profile?

How can I add an additional child profile?

How can I delete a child profile?

How can I add a food as a favorite?

How can I add a food to a list to try later?

How does "introduce later" work for allergens?

How can I mark a food as "allergic"?

How can I re-try a food marked as "allergic"?

Can I go back to a previously completed path?

How do I move to the next path?

How does the Milestones feature work?

App Functionality FAQs

Where do I start? / How do I use the app?

Where do I find the guided introduction of foods (previous 100 day plan) in the app?

Where can I find the info on introducing allergens in the app?

Where can I find recipes/meal ideas?

Where can I search for a specific article/guide within the app?

Where can I see what size to cut a food for my baby?

Where can I find my saved lists?

Where can I find a list of all of the foods baby has tried?

Where can I find a list of all of baby’s favorite foods and meals?

Where to Find - Section/Feature within the App

How can I track that my baby has tried a certain food?

How can I track a meal or recipe that my child has tried?

How can I track reactions my baby has had to foods?

Can I edit the date/note/reactions of a logged food?

Can I export baby’s logged foods from the app?

How do I delete a food from my tracker?

Does it count that baby tried a food if I served it but baby didn't actually eat any of it?

Can I unmark a “done” meal?

Tracking Baby's Foods

How can I make lists of recipes/meals?

Can I search for recipes/meals by ingredient?

Can I see the ingredients for the 3-day allergen series ahead of time so I can shop / meal plan?

Can I filter meals by allergens?

Can I filter meals by diet type?

My allergen/dietary preferences aren’t showing in the “Meals” tab

Can I add my own recipes/meals?

Recipes/Meals in the App

How to Use the App

I get an error message when I try to log in or I'm not getting the password reset email

I forgot my password. What do I do?

What do I do if I'm getting error messages within the app? App is crashing?

My baby profile disappeared

I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store

How do I cancel / delete my subscription?

I can't find the subscription in my app store to cancel

Can I get a refund?

What happens to the foods I've tracked if I cancel my subscription?

I canceled my Solid Starts subscription. Can I restart it?

Refunds & Cancellations

How do I change my payment method?

Does my subscription auto-renew?

What payment methods do you accept?

Payment & Billing

Why can't I see my website purchases (guide/bundle/course) on my account?

How do I delete my Solid Starts account?

General Account Questions

Order & Account

What’s the book about?

What’s the difference between the app and the book?

How do I order the Solid Starts Book? Where can it ship?

Is your book available internationally?

Is the book available as an e-book and/or audiobook?

How can I gift the Solid Starts Book to someone?

Does the book include recipes?

Solid Starts Book

Do you offer discounts?

I have a discount code for the app. How do I use it?

Can I buy a subscription to your app now and activate it later?

Promotions & Coupon Code Questions

I have a gift card code for the app. How do I use it?

Do gift card codes expire?

How can I gift an app subscription?

Gift Cards

My subscription is not being recognized on the appUpdated 2 days ago