Cancelling & Refunds

Billing Issues & Troubleshooting

Purchasing & Managing Your Subscription

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For press inquiries, please reach out to us at press@solidstarts.com

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Solid Starts

Cancelling & Refunds, Billing Issues & Troubleshooting, Purchasing & Managing your Subscription

Subscriptions, Billing & Cancellations

Can I get a refund?

How do I cancel / delete my subscription?

My subscription isn't recognized in the app

Can I share my account with my partner/other caregiver?

Is the Solid Starts App free?

Why can't I see my website purchases on my account?

Something isn't working / Is there a bug?

My baby profile disappeared

I can't find the subscription in my app store to cancel

How do I sign up/subscribe to your newsletter/email list?

Top FAQs

When do I need to cancel to avoid being charged for my next renewal?

I canceled my Solid Starts subscription. Can I restart it?

What happens to the foods I've tracked if I cancel my subscription?

My subscription is not being recognized on the app

I was charged twice / a duplicate payment

How do I purchase a subscription to the Solid Starts App?

What is the difference between the “free” version of the app and the paid subscription?

What do you get with a subscription to the Solid Starts App?

I’m a monthly app subscriber. Can I switch to the yearly plan?

How can I upgrade to the paid subscription?

Does my subscription auto-renew?

What payment methods do you accept?

How do I change my payment method?

Promotions & Discount Codes — Common Questions

Can I buy a subscription to your app now and activate it later?

I forgot my password. What do I do?

How do I update/change my password?

I get an error message when I try to log in or I'm not getting the password reset email

I can’t create an account / getting error message when trying to create an account

Sign in with Apple

How do I delete my Solid Starts account?

Why can't I see my website purchases (guide/bundle/course) on my account?

Login, Account Access, & Your Data

Can I access the paid features of the app if I bought a bundle on your website?

Can I access materials I bought on the website within the app?

I bought your starting solids guides/videos/bundle. Can I view them on the app if I have an app subscription?

Website Purchases vs App Subscription

What do I do if I'm getting error messages within the app? App is crashing or glitching?

I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store

The videos have no sound

Something isn’t working / Is there a bug?

App Troubleshooting & Technical Issues

How can I edit my child’s profile?

How can I add an additional child profile?

How can I delete a child profile?

How can I add a food as a favorite?

How can I add a food to a list to try later?

How can I mark a food as allergic?

How can I re-try a food marked as allergic?

How do I update an allergen in my profile from “no reaction” to “allergic”?

Can I go back to a previously completed skill/path?

How do I move to the next skill/path?

How does the Milestones feature work?

App Functionality FAQs

Where do I find the guided introduction of foods (previous 100 day plan) in the app?

Where can I find the info on introducing allergens in the app?

Where can I find recipes/meal ideas?

Where can I find a list of all of the foods baby has tried?

Where to Find Things in the App

Where to Find - Section/Feature within the App

How can I track that my baby has tried a certain food?

How can I track a meal or recipe that my child has tried?

How can I track reactions my baby has had to foods?

Can I edit the date/note/reactions of a logged food?

Can I export baby’s logged foods from the app?

How do I delete a food from my tracker?

Does it count that baby tried a food if I served it but baby didn't actually eat any of it?

Can I unmark a “done” meal?

Tracking Baby's Foods

How can I make lists of recipes/meals?

Can I filter meals by allergens?

Can I filter meals by diet type?

My allergen/dietary preferences aren’t showing in the “Meals” tab

Can I add my own recipes/meals?

Finding & Filtering Recipes

Recipes/Meals in the App

Using the Solid Starts App

Meet the First Foods Experience

How do I get started with the First Foods Experience?

Introducing allergens in the App

Is the First Foods Database® available on both the app and website?

How can I access the First Foods Database® in the app?

Where are the purees in the First Foods Database®?

What is a “poop friendly” food in the First Foods Database®?

Can't find a food in the First Foods Database®

First Foods Experience & Database

How can I contact you?

How do I get the Solid Starts App?

Is the Solid Starts App available everywhere / internationally?

Is the app available in Spanish / other languages?

Do you have any resources for toddlers or picky eating? Is it in the app?

How do I unsubscribe/get removed from your email list?

How do I turn in-app notifications on/off?

General FAQs

About the Solid Starts Book

What’s the difference between the app and the book?

How do I order the Solid Starts Book? Where can it ship?

Solid Starts Book

Coupon Codes — Common Questions

Gift Cards — Common Questions

Coupon Codes & Gift Cards