Cancelling & Refunds
Can I get a refund?
In most cases, yes--but the how to get a refund depends on how you purchased your app subscription. If you purchased a subscription through the app itself after downloading from Apple or Google Play, you will have to reach out to them directly to req
How do I cancel / delete my subscription?
If you purchased your subscription through Apple or Google Play, your subscription can be managed through your profile within the app or through "My Subscriptions" in the Apple App Store or Google Play Store on your device. We at Solid Starts cannot
When do I need to cancel to avoid being charged for my next renewal?
Subscriptions through Apple, Google Play, and our website all auto-renew unless cancelled ahead of your renewal date. Here's how to check your renewal date and cancel in time.
I can't find the subscription in my app store to cancel
The most common reason for not seeing the subscription in your Apple App Store or Google Play Store is because you are not logged into the app store with the email address used to purchase the subscription. Many users have multiple Apple ID / Google
I canceled my Solid Starts subscription. Can I restart it?
If you purchased your subscription through Apple or Google Play, you can restart your subscription by navigating to your Apple App Store or Google Play app and clicking “renew” within the “subscription” screen. If you purchased through our website, p
What happens to the foods I've tracked if I cancel my subscription?
Even if your subscription expires, you will still be able to export your saved data from the app into a spreadsheet. To do that:. 1. Click the profile icon in the upper left of the home screen. 2. Click "View baby". 3. Click "Export Tracker Data". Pl