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Solid Starts

If you purchased a subscription through the app itself after downloading from Apple or Google Play, you will have to reach out to them directly to request a refund as we are unable to process the refund (Apple and Google manage subscriptions made through them). Fortunately, the process is quite straightforward--you can request a refund from Apple <a href="https://support.apple.com/en-us/118223">here</a> or Google <a href="https://support.google.com/googleplay/workflow/9813244?hl=en">here</a>.&#xA0;If you purchased your app subscription directly from our <a href="https://solidstarts.com/app/">website</a>, we can absolutely help you with a refund. Please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us</a> and we will do our best to help your further.&#xA0;We would love to help you get the most out of your app subscription.&#xA0;If you are having any difficulty navigating the app or understanding full functionality, please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">reach out to us</a> and we can help you with this! We are always aiming to improve the user experience of our app--if you are still looking for a refund, we would greatly appreciate any <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">feedback</a>!

If you purchased a subscription through the app itself after downloading from Apple or Google Play, you will have to reach out to them directly to request a refund as we are unable to process the refund (Apple and Google manage subscriptions made thr

Can I get a refund?

Refunds & Cancellations

Is the First Foods Database® available on both the app and website?

How can I access the First Foods Database® in the app?

Where are the purees in the First Foods Database®?

What is a “poop friendly” food in the First Foods Database®?

Can't find a food in the First Foods Database®

First Foods® Database

How do I get the Solid Starts App?

Is the Solid Starts App free?

Is the Solid Starts App available everywhere / internationally?

Can I access the paid features of the app if I bought a bundle on your website?

Can I access materials I bought on the website within the app?

Can I share my account with my partner/other caregiver?

Do you have any resources for toddlers or picky eating? Is it in the app?

How can I contact you?

General FAQs

How do I purchase a subscription to the Solid Starts App?

What is the difference between the “free” version of the app and the paid subscription?

I bought your starting solids guides/videos/bundle. Can I view them on the app if I have an app subscription?

What do you get with a subscription to the Solid Starts App?

I’m a monthly app subscriber. Can I switch to the yearly plan?

How can I upgrade to the paid subscription?

App Subscription

How can I edit my child’s profile?

How can I add an additional child profile?

How can I delete a child profile?

How can I add a food as a favorite?

How can I add a food to a list to try later?

How does "introduce later" work for allergens?

How can I mark a food as "allergic"?

How can I re-try a food marked as "allergic"?

Can I go back to a previously completed path?

How do I move to the next path?

How does the Milestones feature work?

App Functionality FAQs

Where do I start? / How do I use the app?

Where do I find the guided introduction of foods (previous 100 day plan) in the app?

Where can I find the info on introducing allergens in the app?

Where can I find recipes/meal ideas?

Where can I search for a specific article/guide within the app?

Where can I see what size to cut a food for my baby?

Where can I find my saved lists?

Where can I find a list of all of the foods baby has tried?

Where can I find a list of all of baby’s favorite foods and meals?

Where to Find - Section/Feature within the App

How can I track that my baby has tried a certain food?

How can I track a meal or recipe that my child has tried?

How can I track reactions my baby has had to foods?

Can I edit the date/note/reactions of a logged food?

Can I export baby’s logged foods from the app?

How do I delete a food from my tracker?

Does it count that baby tried a food if I served it but baby didn't actually eat any of it?

Can I unmark a “done” meal?

Tracking Baby's Foods

How can I make lists of recipes/meals?

Can I search for recipes/meals by ingredient?

Can I see the ingredients for the 3-day allergen series ahead of time so I can shop / meal plan?

Can I filter meals by allergens?

Can I filter meals by diet type?

My allergen/dietary preferences aren’t showing in the “Meals” tab

Can I add my own recipes/meals?

Recipes/Meals in the App

How to Use the App

I get an error message when I try to log in or I'm not getting the password reset email

I forgot my password. What do I do?

My subscription is not being recognized on the app

What do I do if I'm getting error messages within the app? App is crashing?

My baby profile disappeared

I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store

App Troubleshooting

How do I cancel / delete my subscription?

I can't find the subscription in my app store to cancel

What happens to the foods I've tracked if I cancel my subscription?

I canceled my Solid Starts subscription. Can I restart it?

How do I change my payment method?

Does my subscription auto-renew?

What payment methods do you accept?

Payment & Billing

Why can't I see my website purchases (guide/bundle/course) on my account?

How do I delete my Solid Starts account?

General Account Questions

Order & Account

What’s the book about?

What’s the difference between the app and the book?

How do I order the Solid Starts Book? Where can it ship?

Is your book available internationally?

Is the book available as an e-book and/or audiobook?

How can I gift the Solid Starts Book to someone?

Does the book include recipes?

Solid Starts Book

Do you offer discounts?

I have a discount code for the app. How do I use it?

Can I buy a subscription to your app now and activate it later?

Promotions & Coupon Code Questions

I have a gift card code for the app. How do I use it?

Do gift card codes expire?

How can I gift an app subscription?

Gift Cards

Can I get a refund?Updated 2 days ago