We're so glad you're considering joining our community! You can redeem a promotional code by clicking the promotional link (within social media, email, or in-app notification), and this should auto-apply the code. Note: Discount code links are redeem

We&apos;re so glad you&apos;re considering joining our community! You can redeem a promotional code by clicking the promotional link (within social media, email, or in-app notification), and this should auto-apply the code.&#xA0;Note: Discount code links are redeemable via our website&#xA0;only&#xA0;and cannot be used in the Apple or Google app stores.Please<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">&#xA0;contact us&#xA0;</a>with any questions.

How do I redeem a promotional code?

Yes! Here's how:. *If you started the trial via the Apple App Store / Google Play Store:*. 1. Open your app store, click on your profile, then "Subscriptions" and find Solid Starts. There will be an option to cancel there. The charge does not happen

Yes! Here&apos;s how:*If you started the trial via the Apple App Store / Google Play Store:*1. Open your app store, click on your profile, then &quot;Subscriptions&quot; and find Solid Starts. There will be an option to cancel there. The charge does not happen until the trial period is complete, so canceling now will mean no charge.&#xA0;2. Wait for your trial period to end. Unfortunately, apps do not let you use a promo code while there is an active trial. (Even after you cancel, your subscription is still considered active until the end of the trial period).&#xA0; 3. After the trial period ends, you can click the promotional link to have the code auto-applied. If the promotion has ended by that time, please&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">contact us</a>&#xA0;and our team can provide further assistance.*If you started the trial via&#xA0;<a href="http://solidstarts.com" style="text-decoration:none;">solidstarts.com</a>:*Please<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">&#xA0;contact our team</a>&#xA0;and we will be able to adjust your subscription to reflect the promotional price if you are still within your trial.&#xA0;

Can I access a promotional price if I am already in the free trial period?

Agh so sorry about this! The code is intended to be applied via our website app page, so if it was not applied, you likely signed up directly within the app itself (meaning through the Apple App Store or Google Play Store, depending on your phone). W

Agh so sorry about this! The code is intended to be applied via our<a href="http://solidstarts.com/app" style="text-decoration:none;">&#xA0;website app page</a>, so if it was not applied, you likely signed up directly within the app itself (meaning through the Apple App Store or Google Play Store, depending on your phone). We apologize for the confusion.If the above is the case, here&#x2019;s what to do in order to access the promotion:1. Open your app store, click on your profile, then &quot;Subscriptions&quot; and find Solid Starts. There will be an option to cancel there. The charge does not happen until the trial period is complete, so canceling now will mean no charge.&#xA0;2. Wait for your trial period to end. Unfortunately, apps do not let you use a promo code while there is an active trial. (Even after you cancel, your subscription is still considered active until the end of the trial period).&#xA0; 3. After the trial period ends, you can click the promotional code link to have the discount auto-applied.&#xA0;If the promotion has ended by that time, please&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">contact us</a>&#xA0;and our team can provide further assistance.

I signed up for a subscription but the code didn’t apply

Yes! Here's how to switch subscription plan types based on how you purchased:. *If your monthly subscription is via Apple or Google Play:*. Head to your Apple App Store or Google Play Store (depending on your phone), click on your profile, then "Subs

Yes! Here&apos;s how to switch subscription plan types based on how you purchased:*If your monthly subscription is via Apple or Google Play:*<ol><li dir="ltr" style="text-decoration:none;">Head to your Apple App Store or Google Play Store (depending on your phone), click on your profile, then &quot;Subscriptions&quot; and find Solid Starts. There will be an option there to cancel your monthly plan.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Wait for your current monthly access to end. (The app store will show you a message with the end date of access). Unfortunately, apps do not let you use a promo code while there is an active subscription. Even after you cancel, your subscription is still considered active until the end of the monthly period.&#xA0;</li><li dir="ltr" style="text-decoration:none;">After your monthly access ends, you can click the promotional link to have the discount auto-applied.&#xA0;If the promotion has ended by that time, please&#xA0;<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">contact us</a>&#xA0;and our team can provide further assistance.</li></ol>&#xA0;*If your monthly subscription is via&#xA0;<a href="http://solidstarts.com/app" style="text-decoration:none;">solidstarts.com/app</a>:*Please<a href="https://solidstarts.com/faq/?hcUrl=%2Fen-US%2Fcontact" style="text-decoration:none;">&#xA0;contact our team</a>&#xA0;and we will be able to help with switching plan types.&#xA0;

Can I switch from the monthly subscription to the yearly subscription in order to access a promotion?

Our team is always here to help. 
For press inquiries, please reach out to us at press@solidstarts.com

Contact Us

Solid Starts

Answers to questions regarding Solid Starts App promotions

Promotions

Can I get a refund?

How do I cancel / delete my subscription?

My subscription isn't recognized in the app

Can I share my account with my partner/other caregiver?

Is the Solid Starts App free?

Why can't I see my website purchases on my account?

Something isn't working / Is there a bug?

My baby profile disappeared

I can't find the subscription in my app store to cancel

How do I sign up/subscribe to your newsletter/email list?

Top FAQs

When do I need to cancel to avoid being charged for my next renewal?

I canceled my Solid Starts subscription. Can I restart it?

What happens to the foods I've tracked if I cancel my subscription?

Cancelling & Refunds

My subscription is not being recognized on the app

I was charged twice / a duplicate payment

Billing Issues & Troubleshooting

How do I purchase a subscription to the Solid Starts App?

What is the difference between the “free” version of the app and the paid subscription?

What do you get with a subscription to the Solid Starts App?

How can I switch my subscription plan type? (monthly/yearly)

How can I upgrade to the paid subscription?

Does my subscription auto-renew?

What payment methods do you accept?

How do I change my payment method?

Promotions & Discount Codes — Common Questions

Can I buy a subscription to your app now and activate it later?

Purchasing & Managing Your Subscription

Subscriptions, Billing & Cancellations

I forgot my password. What do I do?

How do I update/change my password?

I get an error message when I try to log in or I'm not getting the password reset email

I can’t create an account / getting error message when trying to create an account

Sign in with Apple

How do I delete my Solid Starts account?

Why can't I see my website purchases (guide/bundle/course) on my account?

Login, Account Access, & Your Data

Can I access the paid features of the app if I bought a bundle on your website?

Can I access materials I bought on the website within the app?

I bought your starting solids guides/videos/bundle. Can I view them on the app if I have an app subscription?

Website Purchases vs App Subscription

What do I do if I'm getting error messages within the app? App is crashing or glitching?

I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store

The videos have no sound

Something isn’t working / Is there a bug?

App Troubleshooting & Technical Issues

How can I edit my child’s profile?

How can I add an additional child profile?

How can I delete a child profile?

How can I add a food as a favorite?

How can I add a food to a list to try later?

How can I mark a food as allergic?

How can I re-try a food marked as allergic?

How do I update an allergen in my profile from “no reaction” to “allergic”?

Can I go back to a previously completed skill/path?

How do I move to the next skill/path?

How does the Milestones feature work?

App Functionality FAQs

Where do I find the guided introduction of foods (previous 100 day plan) in the app?

Where can I find the info on introducing allergens in the app?

Where can I find recipes/meal ideas?

Where can I find a list of all of the foods baby has tried?

Where to Find Things in the App

Where to Find - Section/Feature within the App

How can I track that my baby has tried a certain food?

How can I track a meal or recipe that my child has tried?

How can I track reactions my baby has had to foods?

Can I edit the date/note/reactions of a logged food?

Can I export baby’s logged foods from the app?

How do I delete a food from my tracker?

Does it count that baby tried a food if I served it but baby didn't actually eat any of it?