So sorry for the trouble! The most common reason you may not see your website purchase(s) when logged into your account on our website is that you're using an email address different from the one you used during purchase. The email addresses must mat

So sorry for the trouble! The most common reason you may not see your website purchase(s) when logged into your account on our website is that you&apos;re using an email address different from the one you used during purchase. The email addresses must match for our system to display your purchase(s). For example, if you used PayPal, Shop Pay, Apple Pay or other service to purchase, the purchase would become linked to the email address you use for those payment services, which may not necessarily be the email address of your Solid Starts account.&#xA0;If it helps, the email address associated with your order will be the same address that received the order confirmation email. If you find that you&apos;ve purchased with an email address that is different from the one you&apos;re currently logging in with, there&apos;s a simple fix:Step 1: Create a new account on our website using the email address you used to make the purchase.Step 2: Once the account is created with the purchase email, log in, and your purchases should now be visible.If you wish to have all purchases organized under one account, please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us</a>, and we would be happy&#xA0;transfer your purchase to your preferred email address.

Why can't I see my website purchases (guide/bundle/course) on my account?

To delete your account, you will need to:. Click the “delete account” option in your profile within your app or on our website. This will take you to a form on our website where you can enter your email address for deletion. Note: Please be aware tha

To delete your account, you will need to:&#xA0;<ol><li dir="ltr" style="text-decoration:none;">Click the &#x201C;delete account&#x201D; option in your profile within your app or on our website.&#xA0;</li><li dir="ltr" style="text-decoration:none;">This will take you to a&#xA0;<a href="https://solidstarts.com/delete-account/" style="text-decoration:none;">form</a>&#xA0;on our website where you can enter your email address for deletion.&#xA0;</li></ol>Note: Please be aware that deleting your account is an irreversible action, and you will lose access to any purchases made on the website such as guides, bundles, or videos, as well as any logged information from your app account.In addition, if you have an app subscription associated with the email address that you used for your Solid Starts account, you will not be able to purchase a new subscription in the future with that same email address.&#xA0;**Deleting your Solid Starts account will not cancel your app subscription**&#xA0;To cancel your subscription, if it was made through the App Store or Google Play Store, you will need to:<ol><li dir="ltr" style="text-decoration:none;">Open your App Store or Google Play Store.</li><li dir="ltr" style="text-decoration:none;">Click on your profile.</li><li dir="ltr" style="text-decoration:none;">Navigate to &apos;Subscriptions.&apos;</li><li dir="ltr" style="text-decoration:none;">Find Solid Starts and click on &apos;cancel subscription.&apos;</li></ol>If you purchased your subscription directly from the Solid Starts website:<ol><li dir="ltr" style="text-decoration:none;">Navigate to your profile on the website.</li><li dir="ltr" style="text-decoration:none;">Click on &apos;Subscription&apos;.</li><li dir="ltr" style="text-decoration:none;">You will then see an option to cancel&#xA0;your&#xA0;subscription.</li></ol> Please <a href="https://solidstarts.com/faq/?hcUrl=%252Fen-US%252Fcontact">contact us&#xA0;</a>if you have any additional questions or need further guidance.&#xA0;

How do I delete my Solid Starts account?

Our team is always here to help. 
For press inquiries, please reach out to us at press@solidstarts.com

Contact Us

Solid Starts

For help accessing website purchases and more

General Account Questions

Order & Account

Is the First Foods Database® available on both the app and website?

How can I access the First Foods Database® in the app?

Where are the purees in the First Foods Database®?

What is a “poop friendly” food in the First Foods Database®?

Can't find a food in the First Foods Database®

First Foods® Database

How can I contact you?

How do I get the Solid Starts App?

Is the Solid Starts App free?

Is the Solid Starts App available everywhere / internationally?

Is the app available in Spanish / other languages?

Can I access the paid features of the app if I bought a bundle on your website?

Can I access materials I bought on the website within the app?

Can I share my account with my partner/other caregiver?

Do you have any resources for toddlers or picky eating? Is it in the app?

How do I sign up/subscribe to your newsletter/email list?

How do I unsubscribe/get removed from your email list?

How do I turn in-app notifications on/off?

General FAQs

How do I purchase a subscription to the Solid Starts App?

What is the difference between the “free” version of the app and the paid subscription?

I bought your starting solids guides/videos/bundle. Can I view them on the app if I have an app subscription?

What do you get with a subscription to the Solid Starts App?

I’m a monthly app subscriber. Can I switch to the yearly plan?

How can I upgrade to the paid subscription?

App Subscription

How can I edit my child’s profile?

How can I add an additional child profile?

How can I delete a child profile?

How can I add a food as a favorite?

How can I add a food to a list to try later?

How does "introduce later" work for allergens?

How can I mark a food as "allergic"?

How can I re-try a food marked as "allergic"?

How do I update an allergen in my profile from “done” to “allergic”?

Can I go back to a previously completed path?

How do I move to the next path?

How does the Milestones feature work?

App Functionality FAQs

Where do I start? / How do I use the app?

Where do I find the guided introduction of foods (previous 100 day plan) in the app?

Where can I find the info on introducing allergens in the app?

Where can I find recipes/meal ideas?

Where can I search for a specific article/guide within the app?

Where can I see what size to cut a food for my baby?

Where can I find my saved lists?

Where can I find a list of all of the foods baby has tried?

Where can I find a list of all of baby’s favorite foods and meals?

Where to Find - Section/Feature within the App

How can I track that my baby has tried a certain food?

How can I track a meal or recipe that my child has tried?

How can I track reactions my baby has had to foods?

Can I edit the date/note/reactions of a logged food?

Can I export baby’s logged foods from the app?

How do I delete a food from my tracker?

Does it count that baby tried a food if I served it but baby didn't actually eat any of it?

Can I unmark a “done” meal?

Tracking Baby's Foods

How can I make lists of recipes/meals?

Can I search for recipes/meals by ingredient?

Can I see the ingredients for the 3-day allergen series ahead of time so I can shop / meal plan?

Can I filter meals by allergens?

Can I filter meals by diet type?

My allergen/dietary preferences aren’t showing in the “Meals” tab

Can I add my own recipes/meals?

Recipes/Meals in the App

How to Use the App

I get an error message when I try to log in or I'm not getting the password reset email

I forgot my password. What do I do?

I can’t create an account / getting error message when trying to create an account

My subscription is not being recognized on the app

What do I do if I'm getting error messages within the app? App is crashing or glitching?

I keep getting an error when trying to purchase a subscription from the Apple App Store or Google Play Store

My baby profile disappeared

The videos have no sound

Something isn’t working / Is there a bug?

App Troubleshooting

How do I cancel / delete my subscription?

I can't find the subscription in my app store to cancel

Can I get a refund?

What happens to the foods I've tracked if I cancel my subscription?

I canceled my Solid Starts subscription. Can I restart it?

Refunds & Cancellations

How do I change my payment method?

Does my subscription auto-renew?

What payment methods do you accept?

Payment & Billing

What’s the book about?

What’s the difference between the app and the book?

How do I order the Solid Starts Book? Where can it ship?

Is your book available internationally?

Is the book available as an e-book and/or audiobook?

How can I gift the Solid Starts Book to someone?

Does the book include recipes?

Solid Starts Book

Do you offer discounts?

I have a discount code for the app. How do I use it?

There is no spot to enter the discount code at checkout

Can I buy a subscription to your app now and activate it later?

Coupon Codes

How do I redeem the promotional code?

Can I access the promotional price if I am already in the free trial period?

I signed up for a subscription but the code didn’t apply

Can I switch from the monthly subscription to the yearly subscription in order to access the promotion?