App crashing, error messages, subscription not recognized, password resets and more.
Error messages upon login:Error messages upon log in can occur if you are on an older version of the app. To ensure you have the most recent version installed, check your Apple App Store or Google Play Store for updates, or simply delete the app and
If you forgot your password, follow these steps:. 1. Click on the “forgot password?” link within the app or website. 2. Enter the email address that you signed up with. 3. Check your email for the reset code. If you still don’t see an email from Soli
The most common reason for this error message is because you might be logging in with an email address that is not associated with your subscription. Your subscription is purchased on your phone and is "owned" by the email address of your Apple or Go
If you are getting error messages while logged in and using the app, and/or your app is crashing there are a few steps to take. 1. First, make sure you are on the latest version of the app (currently version 3.5.10 or higher). You can check by visiti
If your baby profile is not showing, please reset the app by logging out from the profile page and logging back in again. If you still aren’t seeing your baby profile after logging back in, check that you are signing in with the correct email address
Make sure you have in-app purchases enabled on your phone. Lots of parents disable this to prevent surprise purchases from little hands! If that's enabled, check that you have the most recent version of the app installed by going to the app store and